Welcome to the Sohaibionics (SMC-Private) Limited Help Center! We are here to provide you with the assistance and information you need to make your shopping experience as smooth as possible. Whether you have questions about our products, need help with your order, or need more information about shipping and returns, we’ve got you covered.
Browse our help topics below to find the answers you’re looking for. If you can’t find what you need, feel free to reach out to our support team for personalized assistance.
Popular Help Topics
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Order & Account Information
- How do I place an order?
- How can I track my order?
- How do I create an account?
- How can I edit or cancel my order?
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Shipping & Delivery
- What shipping methods do you offer?
- How much does shipping cost?
- How can I track my package?
- Do you ship internationally?
- How long does delivery take?
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Returns & Refunds
- What is your return policy?
- How do I return an item?
- How do I request a refund?
- When will I receive my refund?
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Payments & Security
- What payment methods do you accept?
- Is my payment information secure?
- How can I update my payment information?
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Product Information
- How can I find more details about a product?
- Do you offer warranties on your products?
- How do I know if a product is in stock?
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Customer Support
- How can I contact customer support?
- How do I submit a complaint or feedback?
- What should I do if I have a problem with my order?
Order & Account Information
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How do I place an order?
Placing an order is simple! Just browse our product catalog, add the items you want to your cart, and proceed to checkout. You’ll be asked to enter your shipping information and payment details before confirming your order. -
How can I track my order?
Once your order is shipped, you will receive an email with your tracking number and a link to track your order. You can track your package through the carrier’s website.
Shipping & Delivery
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What shipping methods do you offer?
We offer standard and express shipping methods, depending on your location. During checkout, you can select the shipping option that works best for you. -
Do you ship internationally?
Yes! We ship to many countries around the world. Delivery times and shipping costs vary by destination. You can calculate shipping costs during checkout.
Returns & Refunds
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What is your return policy?
We accept returns within 30 days of receipt. The item must be in its original condition and packaging. For more details, please refer to our full return policy on our website. -
How do I request a refund?
Once we receive your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
Payments & Security
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What payment methods do you accept?
We accept payments via credit/debit cards, PayPal, and Payoneer for international orders. You can choose your preferred payment method during checkout. -
Is my payment information secure?
Yes, we use the latest encryption technologies to ensure that your payment information is safe and secure.
Product Information
- How can I find more details about a product?
Each product page includes detailed descriptions, images, and specifications. If you need more information, feel free to contact our customer support team.
