Frequently Asked Questions (FAQs) | Sohaibionics
1. About Sohaibionics
What is Sohaibionics?
Sohaibionics is an international e-commerce platform operated by Sohaibionics (SMC-Private) Limited. We offer a wide selection of high-quality products at competitive prices, ensuring a secure and convenient shopping experience worldwide.
Is there a physical store for Sohaibionics?
No, we operate exclusively online, allowing us to provide the best deals, streamlined services, and fast global shipping without the overhead costs of physical stores.
How can I contact customer support?
We’re always here to assist you! You can reach us through:
Email: sohaibionics@gmail.com
Phone: +92 318 6891675
Live Chat: Available on our website
Help Center: [Click Here]
2. Orders & Delivery
Where are orders shipped from?
We source our products from trusted global suppliers and warehouses to ensure prompt and efficient shipping.
Which countries do you deliver to?
We ship to numerous countries worldwide. Some locations may have shipping restrictions—please check our Shipping Policy for more details.
What are the estimated delivery times?
- Standard Shipping: 7-15 business days
- Express Shipping: 3-7 business days
- Processing Time: 1-3 business days
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your package directly on our website.
What should I do if my order is delayed?
While we strive to meet delivery estimates, unforeseen delays can occur. If your package has not arrived within the expected timeframe, please contact us for assistance.
3. Payments & Security
What payment methods are available?
We support secure digital payments, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- Payoneer for international transactions
- Stripe for seamless online payments
- Other regional payment options where applicable
Is my payment information protected?
Absolutely! We use advanced encryption and security protocols to safeguard your personal and financial details. No payment information is stored on our servers.
Is Cash on Delivery (COD) available?
At this time, we do not offer COD for international orders. Payments must be completed online through our secure payment gateways.
4. Returns & Refunds
What is your return policy?
We provide a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order.
How can I request a return?
To initiate a return:
- Email us at sohaibionics@gmail.com with your order details.
- Our support team will guide you through the return process.
- Ship the item back following our return instructions.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect the returned item.
Can I cancel my order?
Yes, orders can be canceled within 12 hours of placement. After processing begins, cancellations are not possible.
5. Account & Membership
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to manage orders, track deliveries, and access special discounts.
How do I reset my password?
If you forget your password, go to the Login page, click “Forgot Password?”, and follow the reset instructions.
Can I update my shipping address after ordering?
Yes, but only within 12 hours of order placement. After that, changes cannot be made.
6. Discounts & Offers
Are there discounts for first-time customers?
Yes! New customers can claim an exclusive discount on their first purchase. Sign up for our newsletter to receive your promo code.
How do I use a discount code?
Enter your promo code at checkout before completing payment. Please note that only one discount code can be applied per order.
7. Product & Availability
Are the products authentic?
Yes! All our products come from trusted suppliers and meet our strict quality standards.
What if an item is out of stock?
If an item is unavailable, you can subscribe for restock notifications on the product page.
8. Policies & Legal Information
Do you have a Privacy Policy?
Yes! We are committed to protecting your data. Read our Privacy Policy [here].
Where can I find your Terms & Conditions?
Our Terms & Conditions outline important details about shopping on Sohaibionics. You can review them [here].
Need More Help?
Email: sohaibionics@gmail.com
Phone: +92 318 6891675
We’re here to ensure you have a seamless and secure shopping experience!
