At Sohaibionics, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help.
1. Return Policy
1.1 Eligibility for Returns
- You can return a product within 7 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as received.
- Certain items like personalized, perishable, or intimate goods are non-returnable for hygiene and safety reasons.
1.2 Non-Returnable Items
- Gift cards
- Downloadable software
- Health and personal care items
- Clearance or final sale products
1.3 Return Process
- Contact our support team at sohaibionics@gmail.com with your order number and reason for return.
- We will review your request and provide a return authorization if eligible.
- Ship the product to our return address (provided upon approval).
- Once received, we will inspect the item and notify you of the return status.
2. Refund Policy
2.1 Refund Processing
- If approved, refunds will be issued within 7 business days to your original payment method.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
2.2 Late or Missing Refunds
- If you haven’t received a refund yet, check your bank or payment provider.
- Contact us at sohaibionics@gmail.com if the refund is not processed after 7 days.
3. Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us at sohaibionics@gmail.com with proof of damage.
4. Return Shipping Costs
- Customer Responsibility: If returning for personal reasons (e.g., wrong size, change of mind).
- Our Responsibility: If the product is defective or incorrect.
