Shipping Policy
At Sohaibionics (SMC-Private) Limited, we are committed to providing our customers with a seamless and reliable shopping experience. We understand that fast and efficient delivery is a crucial part of your satisfaction. Below is our comprehensive shipping policy to help you better understand the process and your options when ordering from our online store.
Shipping Overview
We offer shipping services to customers across the globe, ensuring that you can receive your favorite products no matter where you are. Our shipping process is designed to be fast, secure, and convenient, so you can enjoy a hassle-free shopping experience.
Processing Time
- Order Processing: Once you place an order, we aim to process it as quickly as possible. All orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).
- Order Confirmation: After placing your order, you will receive an email confirmation with details about your order, including shipping information. If there are any issues with your order, we will contact you promptly.
Shipping Time
Shipping times vary depending on the destination, the shipping method selected, and the availability of products. Here are the general shipping timeframes:
- Domestic Shipping (Pakistan): Typically 3-7 business days.
- International Shipping: Delivery times for international orders may vary depending on the country and shipping method selected. Expect 7-21 business days for most international destinations.
Please note that delays may occur due to factors beyond our control, such as customs processing or high demand during peak seasons.
Shipping Costs
Shipping costs are calculated based on your order’s weight, dimensions, and delivery location. You can view the total shipping cost during checkout before completing your purchase.
We offer free shipping on orders over a specified amount (please check the current free shipping threshold during checkout).
Available Shipping Methods
We offer several shipping options to suit your needs:
- Standard Shipping: Economical option with moderate delivery time.
- Express Shipping: Faster delivery with an additional cost.
- International Shipping: Available to various countries worldwide. Shipping fees and delivery times will vary.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order. You can monitor the status of your package through the courier’s tracking system. Please note that it may take up to 24 hours for tracking information to update.
Shipping Restrictions
- International Shipping: We ship to a wide range of international destinations. However, there are some locations where shipping may not be available due to carrier restrictions or import regulations.
- P.O. Boxes and APO/FPO Addresses: We may not be able to ship to P.O. Boxes or military addresses in certain regions. Please contact us before placing an order to confirm availability.
- Undeliverable Addresses: If an address is undeliverable, we may be unable to fulfill your order. Please ensure that all shipping details are accurate before completing your purchase.
Customs and Duties
For international orders, customs fees, duties, and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping costs. We recommend checking with your local customs office for more details regarding potential import taxes and customs clearance procedures.
Shipping Insurance
Shipping insurance is available upon request for certain orders. If your order includes high-value items, we recommend opting for shipping insurance to protect your purchase in case of damage or loss during transit.
Order Issues and Support
If you encounter any issues with your order, such as damage, delays, or missing items, please contact our customer support team immediately. We are here to assist you in resolving any shipping-related concerns.
